Last updated: 24 August 2026

Data Deletion

This page explains what happens to your personal data when you close your WastePays account or otherwise ask us to delete it. It applies to clients (individual households and corporate offices/businesses), collection agents, and administrators, whether you registered by email/phone or via Google Sign-In.

1. How to request deletion

To request deletion of your account and data, email info@ecoplastile.com from your registered email address with the subject "Account Deletion Request", or call +256 393 248 288. See our Account Deletion page for the full process.

2. Data we delete

Once your account closure is verified and complete, we delete:

Profile and identity data not required for the retention purposes in Section 3 — e.g. profile photo, and identity/contact details beyond what we must keep for legal or regulatory reasons.
Device, push-notification and usage data — deleted within 90 days of account closure.

3. Data we retain, and why

As a financial services platform, we are legally required to keep certain records even after an account is closed. We do not delete:

Identity, KYC and transaction data (wallet, deliveries, offtakes, redemptions, loans and repayments) — retained for 10 years after your account closes or your last transaction, whichever is later, to meet anti-money-laundering, know-your-customer, tax and audit obligations under applicable financial regulation.
Business/agent onboarding data — retained for 7 years after account closure, for accounting and dispute-resolution purposes.

These retention periods mirror Section 5 (Data retention) of our Privacy Policy.

4. After the retention period

Once a retention period in Section 3 expires, and we no longer need the data for the purpose it was kept for, we delete or anonymise it, unless a longer period is required by law at that time.

5. Contact us

For questions about data deletion, or to exercise your data protection rights, contact us at info@ecoplastile.com or +256 393 248 288, or write to us at Namanve Industrial Park, Plot 3237 Sonde Road, Kampala, Uganda.

See also our Account Deletion page, our Privacy Policy, and Terms of Use.