Last updated: 24 August 2026

Account Deletion

This page explains how you can request deletion of your WastePays account. It applies to clients (individual households and corporate offices/businesses), collection agents, and administrators, whether you registered by email/phone or via Google Sign-In.

1. How to request deletion

To request deletion of your WastePays account, either:

Email info@ecoplastile.com from the email address registered to your account, with the subject line "Account Deletion Request"; or
Call us on +256 393 248 288.

Please include your registered name, email/phone number, and, if applicable, your agent or business account details, so we can locate and verify your account.

2. What happens next

Identity verification. We will verify that the request comes from the account holder before acting on it.
Deactivation. Once verified, your account is deactivated: you will no longer be able to log in, transact, or receive payouts.
Response time. In line with applicable data protection law, including Uganda's Data Protection and Privacy Act, 2019, we aim to respond to and complete deletion requests within 30 days.

3. Before you request deletion

Deleting your account does not cancel outstanding obligations. If you have an unsettled wallet balance, an active loan, or a pending offtake/payout, contact us first — we will let you know what needs to be resolved before your account can be closed.

4. What happens to your data

Account deletion does not always mean immediate, complete erasure of every record — see our Data Deletion page for what is deleted, what we are required to keep, and for how long.

5. Contact us

For questions about deleting your account, contact us at info@ecoplastile.com or +256 393 248 288, or write to us at Namanve Industrial Park, Plot 3237 Sonde Road, Kampala, Uganda.

See also our Data Deletion page, our Privacy Policy, and Terms of Use.